1. How did you come to visit/know about Europe by Net?
2. Have you made a purchase from us? Yes No More than once
3. What do you like the best about Europe by Net? Savings offered compared to retail prices’Range of products availableConvenience of shopping experienceCustomer service Quality of images and product descriptions
3. What do you like the best about Europe by Net?
Any special comment:
4. Is there anything you are dissatisfied with which you think we can improve?
5. Did you see our "Custom Search" facility for products not currently sold on the site? Yes No
5a. If yes, have you bought a product as a result of it? Yes No
5b. If no, why not?
6. If you are not a customer of ours yet, why is that?
Decided not to buy the product Price not competitive (if so, by how much?) More comfortable with buying from retail store
Any other reason:
7. Have you had contact with our customer service phone line? Yes No
7a. If yes, how satisfied have you been by the service? Very pleased Satisfied Dissatisfied.
8. How important is the Quick Ship option we have introduced when you are considering products to buy? Very important Somewhat important Not very important Not at all important
8a. Were you aware that Europe by Net delivers your order much faster than retail stores even when the product is not Quick Ship? Yes No
8b. How valuable is it to you in making your purchase decision that you can have the product faster than from your local high-end store? Very important Somewhat important Not very important Not at all important
9. Which other furnishing sites do you like and why?
10. How many purchases of furniture, lighting and bathroom products have you made for your home in the past 12 months? None One Two Three Four or more
11. How long did you take between when you started looking for your item of furniture and when you actually purchased? < 1 week < 1 month 1-3 months 3-6 months < 12 months > 12 months
12. Which of these new services would you value? Please rank in order of importance to you (1 highest, 5 lowest): 1 2 3 4 5 ---- Weekend customer service line 1 2 3 4 5 ---- Printed catalogue in the mail 1 2 3 4 5 ---- Discounted product promotions 1 2 3 4 5 ---- More frequent newsletters 1 2 3 4 5 ---- Availability of manufacturers’ brochures on request 1 2 3 4 5 ---- Availability of fabric swatches on request
13. Do you have any suggestions to make Europe by Net a better place to shop for your furniture needs?
14. Have you received our new Europe by Net printed catalog? Yes No
Name to be entered in prize draw:
Email address or tel number (including country):
