We value your feedback! Please take a few minutes to answer the following questions and we will enter your name into our special prize draw for a £500 gift voucher!

1. How did you come to visit Europe by Net?

Magazine ad Search engine results Press article Direct mail brochure Word of mouth    Please specify below if known:

2. Which of the following areas have you visited while on the site? (please tick all that apply)

One of products pictured on home page Other product detail page My Selections (shopping cart) Checkout Left hand menu 'Shop by Room' (i.e., Living Room, Dining Room, etc.) Left hand menu 'Shop by Category' (i.e., Furniture, Lighting, etc.) Top Products Compare Prices Search Shop by Product (dropdown menu) Shop by Brand (dropdown menu) Custom Search About Us Choose Your Style Policies Special Offers Request Brochure Designer's Corner

3. Did you see our "Custom Search" facility for products not currently sold on the site?

YesNo

3a. Would you be interested in using the "Custom Search" service?

YesNo

4. What do you like BEST about what Europe by Net offers? (pick 1 or 2)

Quality of products Large range of products Prices/savings Convenience Free EU delivery over £400 Customer service support Delivery periods Return policies Other (Please Specify) Please specify:

5. What do you like LEAST about what Europe by Net offers? (pick 1 or 2)

Quality of products Large range of products Prices/savings Convenience Free EU delivery over £400 Customer service support Delivery periods Return policies Other (Please Specify) Please specify:

6. What do you like BEST about Europe by Net as a website? (pick 1 or 2)

Attractiveness of site Ease of navigation Site speed Quality of pictures Depth of information about products Editorial content Other (Please specify):

7. What do you like LEAST about Europe by Net as a website? (pick 1 or 2)

Attractiveness of site Ease of navigation Site speed Quality of pictures Depth of information about products Editorial content Other (Please specify):

8. Would you like to receive Europe by Net newsletters by email with product updates, design ideas, etc.?

YesNo

9. Would you find a "chatroom" helpful in choosing products, seeking advice, etc.?

YesNo

10. Having seen the Europe by Net site, how likely would you be to buy home furnishings from us?

Very likely Likely Maybe Not likely Very unlikely

11. If you were considering a purchase for your home, what factors might impede you from purchasing from Europe by Net?

12. Looking down the list of brands sold on the site, which of the brands have you heard of (please specify):

Alias Archilab Arper Arte Brotto Artemide B&B Italia Baggio Annico Baleri Italia Bellato Boffi Bulthaup Calligaris Cappellini Casamania by Frezza Cassina Castellan Cattelan Italia Ceccotti Cesame Citterio ClassiCon Cor Cristian De Sede Dedon Desalto Design Classics Edra Europa Faber Mobili Faustig FEG Fiam Italia Flexform Flos Flou Fontana Arte Former Foscarini Frame Fritz Hansen Futura Galimberti Nino Gallotti & Radice Garin Gervasoni Gessi Giorgetti Glas Grande Arredo Grohe Gufram Halifax Hansgrohe I Tre ICF Ideal Standard Ingo Maurer Interlubke Ismos Jacuzzi Jesse Kappa Kartell Knoll La Falegnami Lando Legnoart Lema Lemani Living Divani Luceplan Lumi Maggioni International Magis Mai-Li Maxalto Mazzali MDF Italia Minotti Mobileffe Moco Molteni & C Montis Moroso Murano Due Ortolan Pallucco Italia Pierantonio Bonacina Poliform Poltrona Frau Poltronova Porada Porro Relaxia Riva 1920 Roland Vlaemynck Rossetti Light Sawaya & Moroni Schopenhauer Seven Salotti Slamp Targetti Tecno Tecnocucina Tisettanta Tonelli Tresserra Vitra Ycami Zanaboni Zanotta Zazzeri

13. Which type of introduction to Europe by Net would be most likely to draw you to visit the site?

Magazine advertising Email advertising Internet advertising Search engine result Press article Brochure received at home in post Catalogue received at home in post Leaflet received by hand in the street Word of mouth

14. How many purchases of furniture, lighting and bathroom products have you made for your home or as gifts in the last year from any type of retailer?

None One Two Three Four or more

15. What stores (including online stores) did you make these purchases from?

16. What is the largest purchase you have made on the internet?

Under £20            £50 to £100 £100 to £250 £250 to £500 £500 to £1000 £1000 to £5000 Over £5000 Never bought online

17. Do you have any suggestions for us to make the Europe by Net website more appealing as a source for your home furnishings purchases?

18. (US customers only) Did you use the "USA" version of the site, either by clicking on the US flag or by using the currency converter?

US Flag    Currency Converter    Didn't find it    Didn't want it

19. (US customers only) Would you find a local office "presence" (e.g. a US telephone number) a positive factor in making a purchase?

Definite plus    Helpful but not necessary    Indifferent    Unhelpful

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