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RETURNS
Our products and manufacturers are carefully selected and we think you will love the quality of what we offer. However, in the event
that your purchase is not exactly what you wanted for your home, here is what you can do:
Return policies vary according to product. For non-custom-made goods, we accept returns within ten days of delivery to you. The goods must be unused, in fully resalable condition and in their original packaging; they will be returned at the customer's expense to the original point of despatch. We will be glad to arrange the return transport if you request us to. Your payment will be refunded within 30 days, less transport and insurance costs, subject to our receipt of the goods and inspection as to their suitability for re-sale.
Customers outside the EU will be responsible for any customs charges incurred in returning the goods.
In the case of custom-made products, it is not possible for us to accept returns. Please remember that some manufacturers have thousands of variations of a product and if you ask them to make something unique to your taste it may be a long time before anyone else asks for the same! As a result, Custom Searches (non-site items), upholstered furniture, site items for which the customer chooses his or her own colour/finish/size/etc., 110V lamps, and non-chrome bathroom fittings are always custom orders and generally cannot be returned.
If you wish to return something you have bought, please call us on +44 (0)20 7734 3100 (or toll-free in the USA on 1-888-660-4870) or e-mail us at Returns@EuropeByNet.com to make the necessary arrangements.
CANCELLATIONS
If you wish to cancel a non-custom order, you may do so at any time until it is delivered to the carrier. Call us on +44 (0)20 7734 3100 (or toll-free in the USA on 1-888-660-4870) or e-mail us at Cancellations@EuropeByNet.com. Europe by Net will make a full refund of your deposit or payment. Cancellations received after the order has been delivered to the carrier will be refunded less transport and insurance costs.
Custom orders can only be cancelled if work on the product has not yet begun.
DAMAGED GOODS
Careful quality control is exercised before our goods leave the manufacturer. Our carriers will exercise every care in ensuring the goods reach you in perfect condition.
However, should an accident happen, here's how to deal with it: When you take delivery you should inspect what you've ordered and if there is any damage to your goods, note it on the freight bill or electronic delivery sheet at the time of delivery. Then contact one of our customer service associates for assistance. For orders over £400 (approx. US$ 750), and all items involving glass or marble, we require that any damage be noted at the time of delivery; for other orders, if it is not possible to verify the condition of the goods upon delivery then please note "Unable to inspect on delivery" on the freight bill. If a full inspection cannot be made at the time of delivery because the delivery people will not wait (and many of our items come extremely thoroughly packaged so checking them can take some time) then the fact that this is the reason for non-inspection must be noted when the delivery is signed for. All cases of damage must be communicated to us within two days of delivery, and we cannot accept damage claims which have not been so noted or of which we are notified after this period.
Depending on the nature of the damage, a replacement product will be provided if the original cannot be satisfactorily repaired.
TAX AND DUTIES
For customers in the EU, VAT will be charged on all goods delivered. For deliveries outside the EU, our sales are made free of VAT.
Customs duties and/or local sales taxes are the responsibility of the buyer.
Our experience is that many of our products will still be a great deal cheaper after paying import duty than if they were purchased in your own country.
US Customers: Our American customers should be aware that the US does not charge duty on imports of almost all furniture items. Low rates of duty at about 4-6% may be applied on just a few types of items we sell, such as mirrors, mattresses, lamps made out of certain materials, and loose cushions supplied with sofas, but all major furniture items including beds, tables, sofas, chairs, shelf and storage units, etc. enter the US duty-free!
SECURITY/PRIVACY
Bank Details
Payment security is of the utmost importance to us. All payment information is encrypted using industry standard SSL (secure socket layer) encryption technology. A lock appears in the corner of your screen on the payment pages of our site to tell you that all sensitive data is being transmitted securely.
Personal Details
Our site does not require registration, so you do not need to provide us with details you do not wish to give. We believe that your right to privacy is very important, so we will only send you news about our site with your express permission. We will never sell your details to third parties. If you prefer not to be contacted periodically by us, you are warmly invited to come back to see what's new on our site! It would be nice, however, if you bookmark Europe by Net, just to make coming back easier.
TERMS AND CONDITIONS
All contracts of sale made by the Company shall be deemed to incorporate these Terms and Conditions which shall prevail over any other document or communication with the party with whom the Company is dealing ("the Customer").
All orders submitted on our website are acknowledged by email immediately after their submission and are subject to our express acceptance in a second email which indicates an estimated delivery date. No order placed by the Customer shall be deemed to be accepted by the Company until the Company issues a final acceptance email of the order to the Customer. All orders are fulfilled subject to these terms and conditions of sale unless otherwise varied by an agreement in writing. It may not be possible for us to accept orders for certain items for delivery to certain countries.
2. Carriage, Post and Packing
Charges are made for all delivery options except where detailed otherwise and will be invoiced to customers at the prevailing rate.
Orders over £750 are delivered without charge to most addresses within Western Europe (UK, Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, and Switzerland). Where additional services such as evening or weekend delivery, shipment and delivery to remote or island locations, shipment and delivery outside Western Europe, or special delivery services are requested by the Customer, additional charges to cover the full costs of these services plus administrative costs will apply. Please contact us for details of such additional charges.
For delivery outside the EU custom duties and any local sales taxes are the responsibility of the buyer.
Goods are invoiced at the prices ruling at the time of acceptance of an order. Prices shown include VAT which is payable on all goods or services delivered within the EU. VAT is not added to orders delivered outside the EU.
Every effort is made to update and keep current the prices shown on our website. However the Company reserves the right to modify prices in respect of orders which have not been accepted. Where a product is pictured "in situ" on the website the price quoted includes only the main product described and not any accessories or accompanying items shown except where otherwise stated.
a) Any time or date for delivery stated by the Company shall be treated as an estimate only. While every effort will be made to despatch goods within the timescale quoted, no liability can be accepted by the Company for failure to deliver within the quoted times or within any specific time period. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused.
b) The Company will accept no liability for shortages or damage to goods unless the Customer notes the damage at the time of delivery (or where this is not possible, for orders totalling less than £400 and not containing glass or marble only, notes "Unable to inspect on delivery" on the freight bill) and notifies the Company in writing within two days of receipt of the goods. If a full inspection cannot be made at the time of delivery because the delivery people will not wait for this to take place, then the fact that this is the reason for non-inspection must be noted when the delivery is signed for and in this event the Company will accept notification of damage within two days of receipt of the goods.
c) The Customer shall be bound to accept the goods when they are tendered for delivery by the Company and delivery shall be deemed to take place when the goods are tendered for delivery to the Customer at the nominated address for delivery whereupon the risks of loss, breakage or any other damage whatsoever shall pass to the Customer.
d) If for any reason the Customer cannot accept delivery of the goods for more than 7 days after the product is available for delivery the Company may either elect to store the goods pending their actual delivery and the Customer shall be liable to the Company for the costs (including insurance) of so doing but the Company shall be under no obligation to insure the goods in storage and the risk of any loss or damage to the goods howsoever arising shall be borne by the Customer, or if the period of storage exceeds 60 days may elect to sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for the excess over the price under the contract or charge the Customer for any shortfall below the price under the contract.
e) Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods, additional charges to cover the full costs of these services plus administrative costs will apply.
f) Our standard delivery service is a one-man curbside service. It excludes any special services or additional manpower required to effect delivery as well as evening and weekend deliveries, for which additional charges will apply. Our free delivery service for orders over £750 applies to mainland addresses in the following countries only: UK, Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, and Switzerland. It excludes islands and remote locations. Responsibility for the goods passes to the customer after they are unloaded from the delivery vehicle notwithstanding any assistance provided in delivering goods into the Customer's house.
g) A re-delivery charge of £75 per instance will be made if a further delivery is necessary because the Customer is not at home to receive the order at a pre-arranged delivery time, or if goods must be redelivered because they cannot fit into the premises without additional work or equipment, or if goods must be redelivered for any other reason.
h) A charge will be made for changes to the delivery address after the goods are despatched, which will depend upon the size of the shipment and the specific change involved.
If an invoice becomes overdue for payment the full outstanding account becomes immediately due and payable. The Company reserves the right to charge interest on overdue amounts at 3% above the Barclays Bank PLC base lending rate for the time being in force calculated on a daily basis. Payment shall be deemed to have been received only when the full amount of the value of the goods as invoiced (plus interest) has been credited to the Company's bank account without recourse or the Company has received the full amount in cash.
No property or title to goods shall pass to the Customer unless and until the full amount of the value of the goods as invoiced has been credited to the Company's bank account without recourse or the Company has received the full amount in cash (and, in each case, any applicable cancellation period has passed) and the Customer shall indemnify the Company against any loss or damage to the goods prior to the passing of property therein whilst in the Customer's custody. Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or at the time of attempted delivery or, if the Customer wrongfully fails to receive the delivery as arranged, at the time when the Company has tendered delivery of the goods.
In the event that the Company is prevented from carrying out its obligations as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities for as long as such fulfilment is prevented.
8. Returns and Cancellations
Current website items of non-custom-made goods, unused, undamaged and fully marketable, may be returned and the order cancelled (for any reason) within ten days of delivery with the prior agreement of the Company. Returned goods must be in their original packing. Custom Searches (non-site items), upholstered furniture, site items for which the customer chooses his or her own colour/finish/size/etc., 110V lamps, and non-chrome bathroom fittings are always custom orders and generally cannot be returned.
For products returned the Customer shall be responsible for all costs and expenses (including insurance) of returning the goods to the original supplier and for any charges and duties levied on importation and for compliance with customs and excise regulations in all respects on importation and re-export. The Customer's payment will be refunded within 30 days, subject only to deduction of any direct costs of transport and insurance incurred by the Company in relation to the return of the goods, as well as transport and insurance costs incurred in the original delivery, upon receipt of the goods and inspection as to their suitability for re-sale.
Orders for custom-made goods may only be cancelled if work on the product has not yet begun.
All goods sold by the Company are warranted free from defects in material and workmanship. If the Company shall receive a written complaint from a Customer in respect of goods found to be defective in respect of materials or workmanship only within 30 days of delivery the Company after it has had a reasonable time to investigate the same and examine the goods in dispute shall be entitled at its option to repair or replace the defective goods or refund the purchase price.
No claim will be entertained in respect of any goods which have been repaired or altered in any way or have been the subject of any accident or damage caused by any innocent, wilful or negligent act or omission of the Customer or through use not in accordance with the manufacturers instructions by the Customer or by circumstances beyond the control of the Company or goods which cannot be shown to have been supplied by the Company.
Customers are strongly advised to employ professional tradesmen (e.g., electricians, carpenters, plumbers) in relation to the installation of goods of the type which need to be installed properly and safely in accordance with manufacturers instructions and codes of practice. We also recommend that prior to purchase you ensure that the products you purchase are compatible with the standards, sizes, and specifications for such products as used in your country.
10. The Company's liability
a) The Company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever caused.
b) The Company's liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.
c) Goods are not tested or sold as fit for any particular purpose or for use under any specific conditions.
d) Subject as expressly provided in these Terms and Conditions, and except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
e) Where the goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by these Terms and Conditions.
Europe by Net (UK) Limited ("the Company") is a UK company with registered address 22 Warwick Street, London W1B 5NF (VAT registration 752 572 326).
Customers accept that by dealing with Europe by Net (UK) Limited they agree to these Terms and Conditions and that any contract formed with Europe By Net (UK) Limited will be a contract under and subject to the laws of England whose courts will have exclusive jurisdiction in the determination of any disputes.
a) If any provisions hereof shall be held to be invalid, illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby.
b) Waiver by the Company of any breach of these Terms and Conditions or any granting of time or indulgence by the Company to the Customer shall in no way affect the rights of the Company hereunder.
c) All headings are for convenience only and do not form part of these Terms and Conditions.
d) Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class prepaid letter to the last known address of the party to be notified and shall be deemed to have been served immediately, if delivered by hand and forty eight hours after posting if posted as aforesaid.
e) The Company may at its discretion record telephone transactions with its customers. This is for staff training purposes only.
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